Canadian Food Inspection Agency

Project Overview

The Problem:

We discovered that government websites, including the Canadian Food Inspection Agency, can overwhelm people due to unclear navigation and the large amount of information house on the webpage

The Solution:

We believe that there is an opportunity to provide users with an easier navigation system and clean up the amount of information housed on the homepage

Tools:

Miro, Google Workplace, Figma, Slack, Zoom 

My Responsibilities:

UX Research, Ideation, Prototyping, User Testing, Iterations

Objective

Can users successfully discover if their dog is able to Travel with them to Canada?

Goal/Output

• See if your dog is eligible to enter Canada.

Assumptions

• User plans to travel to Canada and has a dog over 8 months

Steps

1. Navigate to Canada Food Inspection Agency

2. Find the information link for "traveling with pets"

3. Find "Requirements for bringing an animal into Canada"

4. Fill out form for dog over 8 months

1. Menu

• The menu bar on this site is directed towards the entire Canadian government but t is not relevant to the CFIA Website. Currently there is no Navigation bar for the CFIA. Since this is the global navigation, we should move it to the top of the web page. A new navigation bar needs to be created to help the user work through the CFIA website specifically.

2. CFIA-Specific Information

• These sections should be converted into a navigation/menu bar for the CFIA. The links in this section can be sorted based on similarities. Using card sorting we will break down L1/L2 content within the new navigation bar to better sort the content.

3. Most Requested

• This can be removed or possibly moved to pop up as suggested search options when the user clicks the "Search" bar. 

 Usability Testing for Navigation

Objective

Can the users successfully navigate the CFIA website?

Goal/Output

1. Gain understanding for what the user might expect to find on this site.

2. Gain understanding for what the user might expect to find in the "Menu"

3. Observe the user navigating for organic product information

Comments from Users

User 1

"Menu doesn't look like it has anything to do with the agency."

User 2

"I had to scroll a long way to find what I was looking for and I wasn't even sure if I would."

User 3

"The menu should include things related to the CFIA maybe things like food leaving/entering the country."

Usability Testing for Redesign

Objective

Can users successfully navigate the CFIA website redesign?

Usability Issues

1. Is it easy to tell the mission of the CFIA website?

2. Are users able to easily navigate to information about "Organic Products?"

3. Are users able to easily navigate to the "Contact Us" portion of the site?

Goal/Output

Observe how users would navigate the redesigned site to contact the CFIA with questions.

Assumptions

Gain understanding for what the user might expect to find on this new redesigned site. 

Steps

1. Talk me through how you would try to navigate to information about "Organic Products?"

2. What would have made this easier?

3. What would you change?

User Comments

User 1

"It's easy to navigate. I would iterate the topics where they are better described."

User 2

"The images are clear. The two flags together feel like a lot. I think it's really clean. Maybe add a description to the categories."

User 3

"Maybe the navigation could use arrows to show that it drops down, otherwise it's easy to navigate."

"I learned that it take time to analyze  and break down the challenges of a website. Changing a website to a mobile version is challenging."

"Organization is key. I need to write out all of my steps and stick to the plan."

"Practice makes perfect. I would approach or break down the project in a way that helps be more successful."