Clint Graham

Experience

Education Content Specialist - Shipt

September 2023-PRESENT

Import and publish content across a variety of content management platforms, and perform routine audits to ensure content is accurate and up to date
Participate in feedback discussions to stay informed of audience research
Develop content across a range of internal and external touch points including, but not limited to web/landing pages, email, in-app, and educational and instructional tactics
Communicate with cross-functional partners to ensure material is accurate and achieves the communication objectives for the projects
Take learning and insights from analytics and apply them to current and future content creation

Communications Specialist - Shipt

September 2021- September 2023

Selected from 400+ employees by VP of CX to lead Employee Engagement and Retention program.
Promoted Special Operations Experiential Team after only 9 months with the company.
Aggregate user feedback and document request for new features.
Troubleshooting real time customer concerns including websites and apps.
Document and report bugs to development team.
Assist in LiveOps, X-team Iterum and Task Force.
Coordinated vendor communications with customers
Orchestrate shopper education to ensure successful order completion.
Execute customer engagement through emails, chats, and phone calls.
Provide secure customer account management and support
Consistently exceed company set QA goals.

Web Sales Coordinator - University of Alabama Supply Store

Sept 2012 - AUGUST

Solely responsible for website updates including content and promotions.
Photographed all product imagery to maintain brand consistency.
Led photo editing including retouching, cropping, and color correction.
Mentored employees through skills education.
Merchandised all products and executed new products releases.
Collaborated with web revenue team to increase sales through strategic planning.
Provided front-end support for IT roadmap and troubleshooting efforts.
Adhered to brand licensing standsard through design execution.
Managed all employee scheduling and warehouse training.

Graphic Designer - Crimson Tide Productions

MAY 2011 - AUGUST 2012

Responsible for designing ads, promotions, and magazines adhering to the University of Alabma's licensing standards.
Contributed to brand wide campaign strategy planning including concept development, competitor analysis and design.
Managed audio production at live sporting events including men and women's basketball for the University of Alabama.

UX/UI Design Certificate - University of Minnesota

Bachelor of Fine Arts - University of Alabama

Design

Product Management

Research

Project Management

Tools